Delivery & Returns for Personalised Cardboard Cutouts UK
We want ordering your personalised cardboard cutout to be simple and straightforward. Below you’ll find information about our UK delivery times, shipping prices, express delivery and returns policy for personalised cardboard cutouts.
All of our personalised cardboard cutouts are professionally printed and produced in the UK and securely delivered to addresses throughout the United Kingdom.
UK Delivery Prices & Times
Standard UK Delivery – £9.50
Please allow approximately 5–7 working days for production and delivery. During particularly busy periods, we recommend allowing up to 10 working days where possible.
Express UK Delivery – £18.00
Need your personalised cardboard cutout sooner? Our express delivery option usually takes approximately 2–3 working days, depending on your artwork and order requirements.
If you need your cutout for a specific date, please contact us before ordering and we will let you know whether we can meet your deadline.
Where Do We Deliver?
We currently deliver personalised cardboard cutouts to addresses throughout the United Kingdom.
At present, we do not routinely offer international delivery through our website. This allows us to provide a more reliable service and avoid the additional customs delays and international shipping complications that can affect large personalised items.
Production & Dispatch
Each personalised cardboard cutout is individually created to order using the photograph or artwork supplied by you.
Production time is included within our estimated delivery times. Once your order has been dispatched, delivery times may occasionally be affected by circumstances outside our control, including courier delays, severe weather or other unexpected disruptions.
We recommend ordering as early as possible, particularly if your cardboard cutout is needed for a birthday, wedding, party, corporate event or another important date.
Changes to Your Order
Please check all order details, photographs, names, sizes and personalisation carefully before completing your purchase.
Because we begin preparing personalised orders as quickly as possible, please contact us immediately if you need to make a change. We cannot guarantee that changes can be made once production has started.
Returns & Refunds for Personalised Cardboard Cutouts
Our personalised cardboard cutouts and other custom-made products are created specifically to your individual requirements. For this reason, personalised products cannot usually be returned simply because you have changed your mind.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
If you believe there is a problem with your order, please contact us as soon as possible and provide clear photographs showing the issue so that we can investigate and help resolve it.
Damaged Orders
We take great care when producing and packaging your order. However, in the unlikely event that your cardboard cutout arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the outer packaging where relevant
- A brief description of the problem
Please retain the product and its original packaging while we investigate your claim, as we may require additional photographs or information.
Where appropriate, we may arrange a replacement or another suitable resolution depending on the circumstances.
Courier Delivery Attempts
Customers are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the parcel where necessary.
If a courier makes unsuccessful delivery attempts or a parcel is returned to us because of an incorrect or incomplete address, additional delivery charges may apply before the order can be resent.
Colour Accuracy
We make every effort to reproduce colours accurately. However, colours may appear slightly different depending on screen settings, the quality of the original photograph or artwork, and the printing material used.
Minor colour variations between a digital screen and a professionally printed product are normal and are not considered a fault.
Frequently Asked Questions
How long does delivery take for a personalised cardboard cutout?
Our standard UK delivery service usually takes approximately 5–7 working days, including production time. We recommend allowing additional time during particularly busy periods.
Do you offer express delivery for cardboard cutouts?
Yes. Express UK delivery is available for £18.00 and usually takes approximately 2–3 working days, depending on the order and artwork requirements.
How much is standard UK delivery?
Standard UK delivery is £9.50.
Can I return a personalised cardboard cutout?
Because personalised cardboard cutouts are made specifically to your requirements, they cannot usually be returned because of a change of mind. This does not affect your statutory rights if your product is faulty, damaged or not as described.
What should I do if my cardboard cutout arrives damaged?
Contact us as soon as possible with your order number and clear photographs of the product and packaging. We will investigate the issue and advise you on the appropriate resolution.
Do you deliver cardboard cutouts outside the UK?
We currently focus on delivery within the United Kingdom and do not routinely offer international delivery through our website.
Can I order a cardboard cutout for a specific date?
Yes. If you need your cardboard cutout for a particular birthday, wedding, party or event, we recommend ordering as early as possible. For urgent deadlines, please contact us before ordering to check availability.